FAQ | Returns
Extensive questions, short questions, really-not-so-crazy questions; the most frequently asked questions about ordering and payment on grapedistrict.nl can be found below. And with answers, of course. That's how we do that!
Is you're question not there? Send us an email or give us a call at 020-6651115!
FAQ | Returns
Extensive questions, short questions, really-not-so-crazy questions; the most frequently asked questions about ordering and payment on grapedistrict.nl can be found below. And with answers, of course. That's how we do that!
Is you're question not there? Send us an email or give us a call at 020-6651115!
Can I return a bottle of wine?
Sometimes a wine just isn't what you expected, for whatever reason. In such a case, you can return a box of wine within 14 days of purchase for free. There may be a maximum of 1 bottle missing per box, and the other bottles must not be opened or damaged.
Returns can be made at one of our stores or by sending the package to Joop Geesinkweg 126, 1114AB, Amsterdam-Duivendrecht. Let us know if you are returning a box so that we are aware.
Do you have another question about returning a package? Please contact us. Send us an email or give us a call at 020-6651115, and we will assist you right away.
Returns can be made at one of our stores or by sending the package to Joop Geesinkweg 126, 1114AB, Amsterdam-Duivendrecht. Let us know if you are returning a box so that we are aware.
Do you have another question about returning a package? Please contact us. Send us an email or give us a call at 020-6651115, and we will assist you right away.
When and how will I get my money back?
When you return the wine, the amount will be refunded to your account within 5 working days.
If something didn't go quite right, where can I go?
For complaints about the wine, delivery, or other matters, we're here to assist you personally. Send us an email or give us a call at 020-6651115, and we'll work together to find a solution!
Can I return a bottle of wine?
Sometimes a wine just isn't what you expected, for whatever reason. In such a case, you can return a box of wine within 14 days of purchase for free. There may be a maximum of 1 bottle missing per box, and the other bottles must not be opened or damaged.
Returns can be made at one of our stores or by sending the package to Joop Geesinkweg 126, 1114AB, Amsterdam-Duivendrecht. Let us know if you are returning a box so that we are aware.
Do you have another question about returning a package? Please contact us. Send us an email or give us a call at 020-6651115, and we will assist you right away.
Returns can be made at one of our stores or by sending the package to Joop Geesinkweg 126, 1114AB, Amsterdam-Duivendrecht. Let us know if you are returning a box so that we are aware.
Do you have another question about returning a package? Please contact us. Send us an email or give us a call at 020-6651115, and we will assist you right away.
When and how will I get my money back?
When you return the wine, the amount will be refunded to your account within 5 working days.
If something didn't go quite right, where can I go?
For complaints about the wine, delivery, or other matters, we're here to assist you personally. Send us an email or give us a call at 020-6651115, and we'll work together to find a solution!